COMMUNITY ISSUE: Neighbor Complaints and Problem Tenants
When one tenant creates problems for neighbors or other tenants, it threatens your entire property and reputation. Here’s how to handle it effectively:
Step-by-Step Approach:
Document Early and Often: Keep records of calls, texts, noise complaints, and third-party reports. Consider using your phone’s note’s app, where you can take screenshots and save them into a note.
Communicate Calmly and In Writing: Use formal letters to document concerns and possible lease violations. It is OK to send these letters by email, however, if your tenant is not computer/email savvy, you should also mail a copy.
Engage the Tenant: Allow them to respond or remedy the situation. Communication is key. Sometimes there is a simple explanation, giving the tenant the opportunity to share their story makes them feel heard and respected.
Issue Written Warnings or Cure Notices: When appropriate under HRS 521. It is important to acknowledge the requirements of each section - most notices to cure must give the tenant at least ten (10) days to cure the violation.
Consider Mediation: A neutral third party can prevent escalation. Mediation Center of the Pacific is available to handle these types of disputes — don’t be afraid to reach out to them to get more details.
It is important to recognize a tenant’s quiet enjoyment of the property, however that is not carte blanche to disrupt the neighborhood. When issues persist, proper documentation is your best legal protection.
