TENANT PERSPECTIVE: Why Communication Matters
Even the best rental housing providers can overlook how important small acts of communication are to their tenants. Understanding their perspective can prevent conflict and build loyalty.
Top 10 Things Tenants Wish Housing Providers Knew:
Clear communication matters more than perfection.
Delays without updates feel disrespectful.
We're more likely to care for properties when we feel respected.
Acknowledging our concerns shows professionalism.
Flexibility in hardship shows you value us as people.
Courtesy check-ins go a long way.
We want to be good tenants, too.
Don’t make assumptions about who we are.
Kindness and clarity go further than threats.
Sometimes we’re afraid to speak up, even about urgent issues.
Empathy isn’t just about being nice — it’s a powerful property management strategy.
HRHPA is committed to elevating housing provider-tenant relationships. Coming soon: Our resource library includes tenant communication scripts and mediation referrals.
