When the Storm Hits: What Hawaiʻi Housing Providers Need to Know
1. BEFORE THE STORM (PREPARATION PHASE)
For Housing Providers
Inspect roof, gutters, and downspouts; clear debris
Ensure proper drainage around the property
Trim trees and remove loose outdoor hazards
Check windows, doors, and seals for water intrusion
Confirm sump pumps (if applicable) are working
Provide residents with emergency contact information
Share storm preparation guidance with residents
Verify insurance coverage (property + liability)
Document property condition (photos/video)
For Residents
Secure outdoor furniture and personal belongings
Clear lanai/patio drains if accessible
Charge phones and backup batteries
Stock basic emergency supplies (water, food, meds)
Know evacuation routes and local alerts
Review renter’s insurance coverage
Report any maintenance concerns BEFORE the storm
2. DURING THE STORM (ACTIVE EVENT)
For Housing Providers
Be available for emergency communication (within reason)
Do NOT attempt unsafe repairs during hazardous conditions
Provide updates if known issues arise (power, flooding, etc.)
For Residents
Follow all county/state emergency directives
Evacuate if instructed—do not remain in unsafe conditions
Minimize water intrusion (close windows, use towels if needed)
Avoid reporting non-urgent issues during peak storm conditions
Document major issues if safe to do so
3. AFTER THE STORM (RESPONSE & RECOVERY)
For Housing Providers
Inspect property as soon as safely possible
Prioritize health/safety repairs (water intrusion, structural issues)
Communicate timelines and next steps clearly
Coordinate licensed professionals where needed
Document all damage for insurance purposes
For Residents
Report damage promptly and in writing
Provide photos/videos of impacted areas
Remove personal items from affected areas if safe
Do not attempt major repairs without approval
Contact renter’s insurance for personal property losses
4. SHARED RESPONSIBILITIES
Maintain open, respectful communication
Document everything (photos, emails, texts)
Focus on safety first, property second
Understand that severe weather may delay repairs
5. QUICK “REALITY CHECK” REMINDERS
Housing providers are responsible for habitability—not personal belongings
Residents are responsible for protecting their own property
Sometimes when damage is severe, the best path forward is for the tenant to move to a property that is not damaged.
Not all damage is preventable—but much of it is manageable
Preparation reduces conflict later
